FREQUENTLY ASKED QUESTIONS(FAQ)
You can make a reservation by visiting our website or by contacting us via email at [email protected] or by phone at +(94) 34 330 7500.
Check-in time is from 2:00 PM, and check-out time is by 11:00 AM. Early check-in and late check-out may be available upon request and subject to availability.
We accept major credit/debit cards and cash payments. A valid credit/debit card is required to secure your reservation, and full payment is required at check-in.
Cancellation policies may vary based on the rate or special offer selected. Specific cancellation terms will be detailed at the time of booking. In the event of a no-show or late cancellation, one night's stay may be charged to the credit/debit card provided at booking.
Yes, specific terms and conditions may apply to group bookings, events, and conference services, which will be agreed upon in a separate contract.
Yes, we offer parking facilities for guests.
We are committed to protecting your privacy and personal information. Our privacy policy, available on our website, outlines how we collect, use, and protect your data
Please inform us of any special requests or requirements you may have, and we will do our best to accommodate them.
Unfortunately, pets are not allowed at our resort.
You can contact us via email at [email protected] or by phone at +(94) 34 330 7500 , +(94) 71 584 0000. Our staff will be happy to assist you with any further inquiries or assistance you may need.
Feel free to reach out to us for any inquiries, reservations, or feedback. Our dedicated team at Sueen Nature Resort is here to assist you and ensure that your experience with us is nothing short of exceptional.